Pacific Press Technologies: Service Technician

Job Description

Job Summary:
Immediate openings for highly motivated Service Technicians with a desire to work in fast paced, quality centered
environments. Position requires 75% travel to service customers worldwide.
Representing Pacific Press worldwide, the successful candidate must display

  1. Strong integrity, committed to principle-centered leadership
  2. Accountability, professionalism, and dedication to customers and Pacific Press
  3. An ability to work under pressure and complete tasks in a timely fashion
  4. An ability to exude high energy and solution-based thinking while focusing great attention to detail
  5. Excellent service-oriented skills to customers

Key Responsibilities:

  1. Service all equipment to operate at its highest efficiency
  2. Install new machinery
  3. Maintain safety, health and environmental policies and procedures
  4. Electronically log and maintain records of all details pertaining to Service Department
  5. Consistently communicate with members of the Service Department to ensure all members of the team are kept
    up to date on service issues
  6. Educate customer operators and maintenance staff on proper maintenance techniques and procedures
  7. Conduct operator training on operation of machinery
  8. Gather intel from customers to strengthen customer and Pacific business relationship
  9. Develop successful and beneficial relationships with vendors

Other Responsibilities:

  1. Maintain safety, health and environmental policies and procedures
  2. Electronically log and maintain records and details of in-field service work
  3. Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment
  4. Provide technical phone support to customers as needed and directed by the Service Manager
  5. Develop understanding of all Pacific PLC and HMI equipment and lead internal and customer training
  6. Develop customer training and installation documents as directed by the service manager

Minimum Requirements:

  1. High School Graduate or GED
  2. High mechanical aptitude with demonstrated troubleshooting and decision-making abilities
  3. Excellent communication skills
  4. Proficient use of personal computers including Windows and Microsoft Office applications
  5. Must be able to stand for prolonged periods of time
  6. May be required to work in variable temperatures (both indoor and outdoor scenarios)
  7. May be required to work in tight or elevated spaces
  8. May be required to stoop, kneel, bend, or climb
  9. Must be able to obtain passport for foreign travel