Timberlake Furniture- Floor Sales

Position Title: Floor Sales
Department: Sales & Marketing
Reports to: Sales Team Leader
FLSA Class: Non-Exempt


SUMMARY
Responsible for assisting customers during the entire sales process.


DUTIES

  1. Answer customers questions concerning location, price, and use of merchandise.
  2. Assist customers who enter the door.
  3. Keep up to date with the latest trends and decorating ideas to assist customers.
  4. Ensure that each guest receives excellent customer service.
  5. Conduct follow ups to customers to ensure satisfaction.
  6. Be sure showroom is kept decorated and clean.
  7. Prepare customer bids with assistance of Merchandizer.
  8. Assist with the promotional and advertising campaigns when necessary.
  9. Receive incoming calls, transfers, messages as needed.
  10. Responsible for following customer orders through to the end along with Merchandizer.
  11. Assist with special projects assigned by management

QUALIFICATIONS

  1. High School diploma required
  2. No experience required, customer service experience preferred.
  3. Must have excellent written and oral communication skills.
  4. Ability to maintain good working relationship with customers, suppliers, and employees.
  5. Ability to meet and exceed deadlines on a regular basis.

SCHEDULING

The work hours are from 8:30 a.m. to 4:00 p.m. and Saturdays 8:30 a.m. to 3:00 p.m. The
schedule is subject to change with customer demands. Overtime is required when requested.
Some travel may be required. Saturdays are required.