First Mid Bank: Universal Banker

Position:

At First Mid, we aim to make our customers feel valued, satisfied, and understood.  We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life.  We will create clients for life by adhering to our core values and our service standards.

Responsibilities:

  • Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
  • Meets company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
  • Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing money orders/cashier’s checks, and additional transactions upon request. 
  • Solicits assistance from management as needed.  Seeks management approval for transactions and rates for special relationship pricing above authorized limits.  Notifies management of suspicious and questionable transactions. 
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Maintains a cash drawer and performs daily branch operational balancing procedures.
  • Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc. 
  • Performs changes to existing accounts as requested by the customer.
  • Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
  • If applicable, allows entry of safe deposit box holders.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
  • Maintains customer confidentiality.
  • May participate in bank promotions, external community events, and promotional activities. 
  • May be required to work in other First Mid Banking centers.
  • Complete other specified duties as assigned.

Requirements:

  • High School Diploma/GED required.
  • 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
  • Previous sales experience preferred.
  • Proficient in usage of Microsoft Office and computer application
  • 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
  • Previous sales experience preferred.

How to apply: https://jobapply.page.link/HrLk.